Having a powerful system doesn't guarantee strong collections. We often see 6–10% revenue leakage even in well-configured Epic environments.
Where Does It Come From?
- Charge capture delays (2–4 days): 5–7% revenue impact
- Underutilized work queues: 15–20% productivity loss
- Denial rates still at 6–9% despite automation
Result: AR stretches beyond 40–45 days, and for large groups, millions in revenue sit delayed or uncollected.
Because the system is robust. But execution isn't always aligned.
A Recent Example
We recently assessed an Epic-based setup:
- ~$2M+ aged AR
- 20–30% recovery opportunity identified within 90 days
Epic doesn't limit performance. Operational discipline does.
If your numbers feel "within range," there's a strong chance revenue is being normalized as loss.